Last updated: 4 October 2026
The Product Company Limited (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, why we collect it, how we look after it and the choices you have. We follow the Privacy Act 2020 and its Information Privacy Principles.
1. Who we are
The Product Company Limited (company number 9423863) is a product design, manufacturing and web design studio based in Auckland, New Zealand. We are responsible for the personal information described in this policy.
2. What we collect
We only collect information we need to respond to you and deliver our services. This may include:
- Contact details: your name, email address, phone number and business name.
- Enquiry details: the package or service you are interested in, your timeframe and anything you tell us about your project.
- Project information: content, images, files and access details you give us so we can design and build your website or product.
- Billing information: details needed to quote and invoice you. We do not store card numbers; payments are handled by our payment and accounting providers.
- Website usage information: basic, anonymised data such as pages visited, device type and approximate location, collected through cookies and analytics tools.
3. How we collect it
- When you fill in a form on our website or a lead form on Facebook or Instagram.
- When you email, call or message us.
- When you become a client and share information for your project.
- Automatically, through cookies and analytics when you use our website.
4. Facebook and Instagram lead forms
If you submit one of our lead forms on Facebook or Instagram, Meta Platforms passes the details you submit (such as your name, email, phone number and answers to our questions) to us. We use these details only to respond to your enquiry and discuss our services with you. Meta’s own handling of your information is covered by the Meta Privacy Policy.
5. How we use your information
- To reply to your enquiry and give you a quote.
- To plan, design, build and support your project.
- To send invoices and manage our client records.
- To improve our website and advertising.
- To send occasional updates about our services, only if you have agreed. You can opt out at any time.
We will not sell, rent or trade your personal information.
6. Who we share it with
We only share your information with trusted providers who help us run our business, and only as far as they need it. These may include:
- Website hosting and email providers.
- Accounting and invoicing software (for example Xero).
- Advertising and analytics platforms (for example Meta and Google).
- Contractors working on your project, under confidentiality obligations.
We may also disclose information where the law requires it.
7. Storage outside New Zealand
Some of our service providers store data overseas, for example in Australia or the United States. When this happens we take reasonable steps to make sure your information is protected in a way that is comparable to the Privacy Act 2020.
8. How we protect it
We use reasonable security measures to protect your information from loss, misuse and unauthorised access. These include password protected accounts, secure cloud services and limiting access to people who need it.
9. How long we keep it
We keep your personal information on file on an ongoing basis so we can support past projects, respond to future enquiries and keep accurate business records. We will keep it until you ask us to delete it, or until it is no longer needed for these purposes.
You can ask us to delete your information at any time (see section 11). The only exception is financial and tax records, which we must keep for at least seven years by law. When information is deleted, we remove or securely destroy it.
10. Cookies
Our website uses cookies to make it work properly, understand how it is used and measure our advertising. You can block or delete cookies in your browser settings, although some parts of the website may not work as well.
11. Your rights
You can ask us to:
- Tell you what personal information we hold about you.
- Correct any information that is wrong.
- Delete your information, where we are not required to keep it.
- Stop sending you marketing messages.
Just contact us using the details below. We will respond within 20 working days.
12. Complaints
If you have a concern about how we have handled your information, please contact us first and we will do our best to put it right. If you are not satisfied, you can contact the Office of the Privacy Commissioner at privacy.org.nz.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
14. Contact us
The Product Company Limited
Auckland, New Zealand
Email: daniel@theproductcompany.co
Phone: +64 21 204 6118